Last updated: July 14, 2026
This Privacy Policy explains how amber (“we”, “us”) collects, uses, shares and protects personal information when you visit our website, contact us, or use our software products and services. By using our website or Services, you agree to the practices described in this policy.
1. Information We Collect
- Information you provide — name, company, email address, phone number and message content when you fill in our contact or demo request forms, register for an account, or purchase a subscription.
- Business data — data you enter into our ERP, POS, restaurant or laundry software (such as inventory, orders and billing records), which we process on your behalf to provide the Services.
- Usage information — log data such as IP address, browser type, pages visited and interaction with our website, collected automatically when you browse.
- Cookies — small files stored on your device that help the site function and let us understand how it is used (see “Cookies” below).
2. How We Use Your Information
- To provide, operate, maintain and improve our website and Services.
- To respond to enquiries, demo requests and support tickets.
- To process orders, subscriptions and payments.
- To send service communications such as invoices, technical notices and security alerts.
- To send marketing communications where you have consented; you can opt out at any time.
- To comply with legal obligations and enforce our terms.
3. Cookies and Analytics
We use essential cookies that are necessary for the website to work, and may use analytics cookies to understand how visitors use the site so we can improve it. You can control or delete cookies through your browser settings; disabling essential cookies may affect how the site functions.
4. How We Share Information
We do not sell your personal information. We may share it only with:
- Service providers who help us run our business (such as hosting, payment processing and email delivery), under agreements that protect your data.
- Legal authorities where required by law, regulation or valid legal process.
- Business transfers — if we are involved in a merger, acquisition or asset sale, your information may be transferred as part of that transaction with appropriate safeguards.
5. Data Retention
We keep personal information only as long as needed for the purposes described in this policy, to provide the Services, or as required by law (for example, tax and accounting rules). Business data you store in our software is retained for the duration of your subscription and deleted or returned in accordance with your agreement after termination.
6. Security
We use administrative, technical and physical safeguards designed to protect personal information against unauthorised access, loss or alteration, including access controls, encrypted connections and regular backups. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights to access, correct, update, delete or export your personal information, object to or restrict certain processing, and withdraw consent where processing is based on consent. To exercise any of these rights, contact us via our contact page and we will respond within a reasonable timeframe.
8. Children’s Privacy
Our website and Services are intended for businesses and are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.
9. International Transfers
If we transfer personal information across borders, we take steps to ensure it receives an adequate level of protection consistent with this policy and applicable data-protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Significant changes will be highlighted on our website or communicated to account holders directly.
11. Contact Us
For questions about this Privacy Policy or how we handle your data, please reach us through our contact page.